Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of this website and the psychotherapy services provided by Craig Isherwood and Isherwood Therapy (“we”, “us”, or “our”). By accessing or using this website, you agree to comply with these Terms. If you do not agree, please do not use our website or services.

2. Professional Services

Psychotherapy is a collaborative process aimed at supporting your mental health and wellbeing. Our services are not a substitute for medical diagnosis or treatment. If you are experiencing a crisis or emergency, you should contact your GP, dial 999, or use other emergency services. Therapy outcomes cannot be guaranteed, and progress may vary between individuals.

3. Eligibility

You must be at least 18 years old to access our psychotherapy services.

4. Confidentiality

All sessions are confidential, subject to legal and ethical requirements. Exceptions include: Risk of harm to yourself or others. Disclosure of abuse or safeguarding concerns. Legal obligations (e.g. court orders). Confidentiality will be explained in more detail during your initial consultation.

5. Appointments, Fees and Cancellations

Session fees and payment terms will be confirmed prior to commencing therapy. Sessions are typically 50 minutes. Cancellations require at least 48 hours notice. Sessions cancelled with less notice will be charged in full. We reserve the right to amend fees with reasonable notice.

6. Online Therapy

Online sessions are provided via Google Meet. You are responsible for ensuring a private, quiet, and safe environment for sessions. We cannot be held responsible for technical issues beyond our control.

7. Data Protection

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal information is collected, stored, and processed in accordance with our Privacy Policy [link]. You have the right to access, correct, or request deletion of your data.

8. Website Use

Content on this website is for general information only and should not be taken as medical advice. We do not guarantee that the website will be free from errors, viruses, or interruptions. External links are provided for convenience; we are not responsible for the content of third-party sites.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any loss, injury, or damages arising from the use of our website or psychotherapy services. Nothing in these Terms limits liability for death or personal injury caused by negligence, or any other liability which cannot be excluded by law.

10. Governing Law

These Terms are governed by the laws of England and Wales. Disputes arising under these Terms shall be subject to the exclusive jurisdiction of the English courts.

11. Amendments

We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website or services indicates acceptance of the revised Terms.

12. Contact

If you have any questions regarding these Terms, please contact:

Craig Isherwood

Isherwood Therapy

Email: craig@isherwoodtherapy.co.uk